- Who is actually selling me the car?
- Vehicle sales on futurecars.ai are completed by a licensed motor vehicle dealer, which is the seller of record for your purchase and is recorded on your order. Future Cars, a FutureAI company, operates the storefront and the online purchase experience. The full disclosure is in our Terms of Sale.
- How do title and registration work?
- Titling and registration are handled as part of your purchase through the selling dealer. Our team walks you through the titling and registration paperwork for your state after you buy.
- Do I need insurance before delivery?
- Yes. Proof of insurance in your name covering your VIN is required before your vehicle is released for delivery. After you buy, you upload it from your order page, and a photo of your insurance card is fine. If anything is unclear, call us and we will walk you through it.
- Can I inspect the car before I buy?
- Every vehicle is sold as the exact VIN pictured, with the price shown up front, and the car you see is the car that arrives at your door. We are happy to answer anything about the specific car before you buy: call or text 650-231-9966 and you reach our team directly. At delivery, you inspect the car at handoff before you sign for it.
- What happens if the car arrives damaged?
- Our return policy is plain about this: once your vehicle is delivered, the sale is final, and we do not accept returns or exchanges. Your vehicle arrives by an insured carrier; we require the carrier's certificate of insurance, with cargo coverage at or above the full vehicle price, before your car is released for delivery. Inspect the vehicle at handoff, and if you see transit damage, note it on the bill of lading or proof of delivery before you sign, photograph it, and call or text 650-231-9966 right away; you reach our team directly.
- When is the car secured for me, and how does payment work?
- You pay the full vehicle price at checkout by bank transfer, processed by Stripe; it is the one payment method we accept for a purchase this size, and there is no financing. The moment your bank debit is initiated, the car comes off the market and is held for you. Bank payments take a few business days to clear, and we schedule your delivery the moment they do. Your funds are secured with Stripe until your car ships.
- What happens after I pay?
- Your order is confirmed by email and the car is off the market. From your order page you then verify your identity, which takes about two minutes on your phone with a government ID and a selfie handled by Stripe, and upload your proof of insurance. You then receive your purchase agreements to sign electronically, and your delivery time is provided after your purchase agreements are signed and delivery is arranged.
- Who do I call if I have a question about my order?
- Call or text 650-231-9966 and you reach our team directly, not a phone tree, before or after you buy. You can also reply to your order confirmation email; replies go to a real person, and every order email carries the same phone line.